What does a pre-order entail?
A pre-order is an item that we do not yet have in stock. This item has been ordered from the supplier and will be shipped immediately as soon as it arrives. An item with a pre-order label always has a longer delivery time and is never immediately available. The delivery time is described in the product information.
How do I register the fingerprint lock of my purchased bag?
You will receive an instruction booklet with the bag, which explains step by step how to register the fingerprint scanner. The instruction booklet can be read in Dutch, English, German and French. You can also watch the instruction video. See the video below:
Register multiple fingerprints
Both fingerprints are registered
Remove fingerprints
How long or how many times can I use the fingerprint scanner lock until it is empty?
Once fully charged, it can be pressed 3000 times. This depends on how intensively the lock is used, but expect about 3 months.
How long is the warranty on my purchased high-tech bag?
Savory Fashion offers a 12-month warranty on the fingerprint lock of the high-tech bags. It is therefore important that you keep your invoice. Without an invoice, your warranty will expire. If defects occur within this 12-month warranty period as a result of manufacturing and material errors, the product will be repaired or replaced at the expense of Savory Fashion. Is the problem with the product your fault? Then you are not entitled to free repair. Damage caused by pressure, impact, water, discoloration, general wear and tear, roller wear and such damage should occur when you use the product. It is therefore not covered by the warranty.
My product is defective, what now?
Please contact us. You can do this via the email address contact@savoryfashion.com. It helps a lot if you can clearly describe how you were using the product when it went wrong. It also helps if you can send photos of the problem. We will then see how we can help you further.
How long is my gift card valid?
2 years
What are the shipping and delivery times?
For this I would like to refer you to the shipping policy .
What is the return and refund policy?
For this I would like to refer you to the return and refund policy.
What is the privacy policy?
For this I would like to refer you to the privacy policy .
What are the general terms and conditions?
For this I would like to refer you to the general terms and conditions.